Developed prototypes for AI features tailored to the hospitality department, enhancing support and operational efficiency. Created a RAG documentation chat for the support team, streamlining access to information and reducing response times. Implemented automated ticket first replies with suggested solutions, improving customer service efficiency and response accuracy. Designed AI-driven BI solutions to generate insights from databases and software APIs, facilitating data-driven decision-making. Developed tools for summarization and classification of backlog tickets, assisting the product team in prioritizing and addressing issues effectively.

Created, configured, tested, and deployed Agora API integration functionalities, ensuring seamless connectivity and optimal performance. Coordinated the implementation of third-party systems connections with active system monitoring, ensuring reliable and efficient integrations. Developed multiple automation tools to facilitate the search and investigation of issues, significantly improving the efficiency of the troubleshooting process.